EmpireCovers
EmpireCovers Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating from 29 reviews and neutral overall sentiment; 33% would likely recommend.
Key Takeaways for Future Customers
- Read EmpireCovers reviews and sizing details carefully before ordering.
- Expect mixed experiences with warranty handling and possible delays on order confirmation.
- Have documentation ready when requesting a refund or return; return policy can include restocking fees.
Negative Feedback / Risk Areas
- Frequent EmpireCovers customer complaints cite slow or unresponsive customer service and missed callbacks.
- Many report incorrect or ill-fitting items such as bimini top replacements and issues with measurements.
- Customers describe problems obtaining refunds, unclear return policy, and warranty claim friction.
Positive Feedback
Several buyers praise prompt warranty replacements and helpful representatives who resolved defects, calling specific service agents effective.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating from 29 reviews and neutral overall sentiment; 33% would likely recommend.
Key Takeaways for Future Customers
- Read EmpireCovers reviews and sizing details carefully before ordering.
- Expect mixed experiences with warranty handling and possible delays on order confirmation.
- Have documentation ready when requesting a refund or return; return policy can include restocking fees.
Negative Feedback / Risk Areas
- Frequent EmpireCovers customer complaints cite slow or unresponsive customer service and missed callbacks.
- Many report incorrect or ill-fitting items such as bimini top replacements and issues with measurements.
- Customers describe problems obtaining refunds, unclear return policy, and warranty claim friction.
Positive Feedback
Several buyers praise prompt warranty replacements and helpful representatives who resolved defects, calling specific service agents effective.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jenkintown, Pennsylvania
Heat tape coming off
- - I put the cover on in my driveway and remove it for lake trips.
- - Heat tape is coming off every seam.
- - Please contact me.
I simply put the cover on in my driveway and take it off when I go to the lake, and this keeps happening. All the heat tape is coming off every seam.
I feel like I take very good care of the cover.
Can someone please contact me? Thanks, Garry.
- Look and fit really good
- Heat tape problems
Preferred solution: Maybe a better cover that will hold up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLousy cover
- - Empire cover fails after a few months, leaving white powder; motorcycle cover is ok.
- - Corvette seal cover is perfect after a year; will be my go-to.
I called customer service to replace my cover as it was leaving a fine white powder after two months of use. They explained that they were having some problems with some of their material but it’s been fixed.They graciously sent me a new cover and two months later same thing now what.
You couldnt pay me to buy another empire cover.
First few months the cover is fine then material breaks down and you get a fine white powder all over your vehicle.
I bought a cover for my boat,truck,and motorcycle and only the motorcycle is ok as the material is different.
I bought a seal cover for my corvette going on one year and its perfect.
Seal cover will be my go to in the future
Pictures cant do justice
User's recommendation: Stay away from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not get an order confirmation
- - I ordered a cover and haven't received an order confirmation.
- - I used Affirm for payment; they sent loan details, and I'm waiting.
I ordered the cover on Saturday or Sunday, and I still haven't got an order confirmation. I went through Affirm for payment, and they have sent me the details for the loan. I'm just waiting for something from you.
Preferred solution: Order confirmation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck on Bimini cover
Emily was great in resolving my problem with my Bimini cover. She was very knowledgeable.
Bimini cover was damaged and is going to be replaced. I just want to know when it will be delivered.
- Can not call and talk to a representative
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSuperio!!!
- - Cover quality and workmanship are excellent.
- - Customer service was fantastic.
- - They honored warranty and sent a brand-new cover.
This company is fabulous! The cover is of great quality and workmanship.
Their customer service is fantastic! The cover had a couple of cracks in the clips, but they worked fine. When I told them about the cracked clips and sent them pictures of them, they immediately put in a warranty claim and sent me a brand-new cover!
Wow, I highly recommend this company. That's superior customer service!
- Superior product and fabulous customer service
User's recommendation: Highly recommend!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy RV cover was on back order till the end of February but I haven't heard anything on it
The representative canceled my order without my permission. I was willing to wait to get my cover, and then she hung up on me.
- Good service until this incident
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty
Never received a return email, phone call. Sent three messages over a 2 week period. Horrible customer service!
Ive been trying to get somebody to email me back. Ive sent three emails and nobodys returned my email or a phone call. I am so irritated with this company.
User's recommendation: Horrible customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSwap Bimini Top (same size - brand new) for correct color
No one is at the business to answer incoming telephone calls. I left a message and a telephone number to be called back at.
User's recommendation: Be prepared to explain your unique situation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEmpire is the BEST!
- - They replaced a ripped RV cover under a 3-year warranty with no questions asked.
- - They provided a temporary cover during a 2-month backorder.
Empire Covers is a company you can trust! I will never buy a cover from anyone else! My RV Cover ripped after 2 years of use in the hot sun. It was warrantied for 3 years. They replaced it with no questions asked. Not only that, but since my replacement cover was on backorder for 2 months, they sent me a 'temporary' cover to use during the waiting time. Make no mistake, this 'temporary' cover is nice and will last at least a year or two itself! I looked on their website and saw that it is a $250 cover! This is unbelievable customer service and support. I will always recommend Empire covers 110%!
Sincerely,
Steve Consigny
- Best ever customer sevice
Preferred solution: Just reviewing Empire for being sooo Good!
User's recommendation: Choose Empire
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Abbeville, South Carolina
The cover is extremely cumbersome and heavy. This makes it difficult for application to my small car (370Z) very difficult. It is definitely a 2 to 3 person job.
- - Rear antenna broke at the base after removing the cover; the cover lacked a hole for the antenna.
- - Replacement cost $59; cover cost $200.
I took the cover off to use the car and noticed the rear antenna had broken in two at the base. The cover did not have a specified hole for the antenna despite Empire's documentation that the car was a 360 Z Roadster therefore my assumption they knew what they were doing.
I guess I was wrong. I was forced to order a replacement which cost me $59.00. My cover cost me $200 & $59.00 . So, do I cut *** in my cover to avoid this problem???
Oh. I have also requested my free cover sever times.
User's recommendation: Make sure there is a spot for the antenna and mirrors.
West Point, California
Boat cover doesn’t fit
- - The company has been good to them in the past.
- - The second boat cover doesn't fit and needs resolution.
- - They can't reach a live person by phone.
Im not complaining. Theyve actually been very good to me in the past there still be the second boat cover I bought from them. This one just doesnt fit and I would like to resolve that and so they are good, but I dont have a phone number to call you cant get nobody live
User's recommendation: Continue to try to get a live person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmazing customer service and cover!
We had a damaged cover and had to submit under warranty. The customer service was friendly and prompt and within a week we had a replacement cover. Highly recommend, thank you Empire Covers!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPerfect customer service
I have delta with empire covers for a couple of years, and I have to say that Yvonne and her staff, do an amazing job of customer service. I highly recommend this company
Rich
User's recommendation: 100%
Perfect warranty
The person( Mélissa) took care of the warranty for my car Cover fast and with no fighting! They respect there Words! Thanks again
Langhorne, Pennsylvania
The covers for boats are top of the line materials but this review is to mention how good customer service was to me. A very nice lady named Melissa did everything possible to make my purchase corre
- - Melissa can solve issues and is terrific.
- - She is a valuable contributor to Empire Boat Covers.
- - Thanks again for all you do, Melissa.
I don't want to give Melissa too much work but if you have any issue ,I'm very sure that Melissa can solve it, She is terrific and what a contribution she is to Empire Boat covers . This company will be around a long time with employees like her.
THANKS AGAIN MELISSA FOR ALL YOU DO
San Francisco, California
Deceived
advertise as made in America" yet the tag on the cover clearly says "made in China"...not to mention the cover was defective out of the box!
User's recommendation: Stay away from these liars
As stated on the image you included: Offering select, crafted in USA options — look for the USA flag! All of our US manufactured items also are named American, like our American Armor car cover or our American Eagle boat covers. We are sorry if you were confused by any of this information
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After waiting 2 weeks for the order to change from "being processed" I sent an email asking why nothing we being sent. I received an email that the order was cancelled.
A separate email reply was sent that there was a fire and they were out of stock. Why did I have to contact them to find out?
Idk. I'm guessing they were busy and there were a lot of people to contact.
I've was refunded as soon as I said I wanted refunded.
Things happen. It's not like they can plan for a fire.
They had a warehouse fire. I have been informed I can wait for a replacement or be refunded with no issues. Not sure why you aren't able to get a refund.
I am a consumer; I was told my paid product was shipped via fed-Ex. the shipping company confirms the product was never shipped.
this is not a negotiation with anyone, as a Comsumer I am sharing my purchase experience with this company, Horrible customer service, they won't refund my paid money and they will only replace their mistake sometime in May 2025, why should I have to wait until 5/2025, I was told the product was in stock and after i paid in full, was told it shipped. Never happen, won't refund my money, stay away.
Consumer beware, I do not recommend this company. I Purchased and paid in full for my boat cover, Empire covers saying it shipped, fed ex advises the product was never shipped, their customer service advises, I have to wait until May 2025 for the boat cover to shipped, I then cancel the order within my right of 30 days from purchase, now their customer services advises, I made changes; so I have to wait for a decision and see if the refund will be honor.
This is BS!!, the dishonest change was them, sending me an e-mail and a tracking number for the shipping that never was sent out. I can see I will end up taking to court for my purchase refund.
stay away. .
Hello Marcello, A refund was offered which you refused and asked for a reshipment. We let you know that our stock was affected in a warehouse fire and how long it would take to come back in stock.
We also let you know that you could change your mind and complete a refund instead, but instead of reaching out to us you opened a chargeback with your bank. As stated several time we need you to close the chargeback to for us to have the ability to complete a refund on our end. If you do not unfortunately you will need to wait for the chargeback process to be completed.
It is currently in the banks hands until the chargeback process is completed and they do not allow us to complete any updates. Only you have the power to close the chargeback and we would be happy at that time to complete a refund.