EmpireCovers - Horrible products Horrible customer service Horrible company
The cover ripped in 3 place within 3 months. Called Empire Covers and could not get a hold of anyone.
Called several times. No one ever called me back. Ended up buying a new cover from a different company and sending the cover back to them with a note that the cover ripped and I wanted a refund. Disputed the charge on my credit card.
They actually responded to the credit card company that I wasn't allowed to return the cover because "I didn't get an approval." My 30 day return was up. And they needed to charge me a 30% re stocking charge. My credit card company re charged my account. So I disputed it again.
How can you get a return approved if you can't get a hold of anyone? How can you restock a ripped cover?
And WTF good is a 5 year warranty when the piece of *** cover rips in 3 places in 3 months and you can't return it. This company and their products sucks all the way around and back!
Reason of review: Poor customer service.
Monetary Loss: $107.
Preferred solution: Full refund.
Location: 101 Greenwood Ave Suite 100, Jenkintown, PA 19046, USA
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