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Contact EmpireCovers Customer Service

How to Reach a Person at EmpireCovers

Verified Contact Information

Toll-Free Number:

  • 1-888-872-6855
Call customer service
Send Message

Customer Service:

  • 1-267-287-8285

General Info:

  • 1-201-812-1913

EmpireCovers Emails:

Sales/ Reservations
marketing@empirecovers.com

EmpireCovers Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular EmpireCovers Phone Number
1 (888) 872-6855
Average Calls duration
2 minutes
Most Popular EmpireCovers Email Address
marketing@empirecovers.com
Issue Resolution Rate
Low (25% reported full resolution)
Contact Method Distribution
91% phone, 9% email
Common Reasons for Contact
Product/ service, request for information, shipping and delivery
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact EmpireCovers ?

Most Popular Number:

(888) 872-6855
Total calls: 71 Issues resolved: 4 Last call: Sep 29, 2025

The general information EmpireCovers phone number is 1-201-812-1913. Other numbers that can be called are the toll-free number 1-888-872-6855 and the customer service desk at 1-267-287-8285. These numbers can be called from 10 AM to 7 PM EST on Monday, Tuesday, Wednesday, and Thursday and from 10 AM to 5 PM EST on Saturday.

Email communication with EmpireCovers customer service is possible and recommended. For sales and reservations, emails must be sent to sales@empirecovers.com. The marketing department's email address is marketing@empirecovers.com. Alternatively, the website features chat support through which customers can contact the customer service team. Live chats are possible Monday through Thursday from 9 AM to 7 PM EST, Friday from 9 AM to 6 PM EST, and Saturday from 10 AM to 5 PM EST.

EmpireCovers is located in Pennsylvania, United States. Its corporate office and management's office are also at this location. When meetings with senior EmpireCovers representatives have to be held, they are usually held at these offices. Official documents have also been delivered to the EmpireCovers address. The street address is EmpireCovers,101 Greenwood Avenue, Jenkintown, Pennsylvania 19046, United States.

PissedConsumer Club

Contact Information

EmpireCovers Website:

EmpireCovers Help Center:

Corporate Office Address:

EmpireCovers
101 Greenwood Avenue
Jenkintown, Pennsylvania 19046
United States

Other Info (opening hours):

Hours:
Monday-Thursday 8:30am-8pm (EST)
Friday 8:30am-6pm (EST)
Saturday 10:00am-5:00pm (ES
Sunday 11:00am-5:00pm (EST) 4

Other Location:

Factory

840 4th Street,

Henderson, KY 42420

More contact details

Summary of EmpireCovers Customer Service Calls

90 TOTAL
CALLS
02:03 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call EmpireCovers?

Product/ Service Question:

  • “Car cover falling apart wondering if I still have a warranty on it”
  • “Warranty issue for car cover”
  • “Warranty submission status”

Request for Information Question:

  • “I have a question about a product”
  • “Question on what in stock”
  • “Check on Bimini cover”

Shipping and Delivery Question:

  • “Did not get an order confirmation”
  • “Did not get grommets for antenna they were supposed to send them to me, but they weren’t in the package. Could you please send me a new antenna kit with grommets?”
  • “Swap Bimini Top (same size - brand new) for correct color”

Return/ Replace Question:

  • “Replace car cover”
  • “Return”
  • “Warranty replacement”

Activation/ Cancellation Question:

  • “Cancel transaction number 4EK653152V807142E”

Staff Question:

  • “*** service”

Other Question:

  • “Heat tape coming off”
  • “Waiting for motorcycle cover”
  • “Inquiring”

About

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Summary

Operating for about 10 years, Empirecovers is a company offering a large selection of innovative protective covers for sale. The office of Empirecovers is based in outskirts of Philadelphia. The company’s staff teamed up to offer high quality products and exceptional shopping experience to its customers. The company offers products that are partially customized and has plenty of covers for a passenger car, vans, SUVs as well as trucks. All purchases made through Empicovers are sent from manufacturer’s warehouse to the door step of buyers. Apart from car covers, EmpireCovers sells products for bikes, boats as well as other accessories.

EmpireCovers reviews and complaints

EmpireCovers is ranked 104 out of 4665 in Equipment category

Area Served

USA

Compare EmpireCovers Customer Service To

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